ZUJI Travel Pte Ltd. is a wholly owned subsidiary of ZUJI Pte Ltd ("ZUJI") and operates using ZUJI’s Privacy Policy. ZUJI is a leading online travel company in Asia Pacific offering a full suite of travel products and services (air tickets, accommodation, and car rental) in the Asia-Pacific region.
ZUJI gives travelers in Asia Pacific online access to real-time travel bookings for thousands of hotels and hundreds of airlines, as well as bringing cruises, car hire, attraction bookings, package tours and other inspirational travel offers, products and tools online. Businesses are now expanding their reach of customers through the use of e-commerce. The 24/7 accessibility at any corner of the world and the simple clicking of your mouse translates as convenience and time-savings for customers.
Each ZUJI site is unique. ZUJI has teams across Asia Pacific, and operates online travel websites in: Singapore, Hong Kong, Taiwan, Australia, Korea ('Nextour'), New Zealand, and India ('Travelocity India'), as well as many 'Travel Partner Network' sites throughout Asia Pacific.ZUJI is owned by Travelocity®, an international leader in online travel. Travelocity is owned by Sabre Holdings Corporation, a world leader in travel commerce.
DESIGN:
The website is found to be too clustered with information and might be hard to navigate around for first-time users. I had to use the site map quite a number of times to get to the page I want. On the other hand, it has a search tool that allows users to search for flights, hotels and packages.
STRENGTHS:
ZUJI provides detailed information.
A simple search using the search toolbar returned with results showing:
- A comparison table of cheapest flights available by airline
- Results that could be sorted by: Price, Airline, Schedule
- Detailed price per adult inclusive of taxes and fees
- Travel time and dates
Some of these information are not provided by many other competitors in this industry.
ZUJI prides itself as bringing the latest online travel technology and tools to travellers in Asia Pacific, in order to make it simple, safe and easy for travellers to plan and book a great value trip online, in real-time, and with the knowledge that their global business is behind customers every step of the way.
They bring a choice of more than 400 airlines, 60,000 hotels, and thousands of car hire, activities, attractions as well as travel insurance to travellers.
WEAKNESSES:
A search on google revealed some negative feedbacks posted on http://www.coolcomputing.com/d/zuji.html, where they invite reviews and testimonials on ZUJI. The gist of the reviews is that ZUJI had very bad customer service and support.
According to the reviews, the customer service hotline is always busy and that problems related to bookings made (such as scheduled flights are pushed back to a later date) was only informed in the last minute, leaving travellers with limited time to make amendments.
Travellers also pointed out that the bargains/deals offered by ZUJI are not real bargains. It is merely a "marketing technique" employed by ZUJI to attract customers to take up the deal.
SECURITY & PRIVACY:
• ZUJI is endorsed by TRUSTe® - certified privacy. ZUJI is a certified licensee of the TRUSTe® Privacy Seal Program. The privacy statement and practices of www.zuji.com have been reviewed by TRUSTe for compliance with TRUSTe’s strict program requirements.
• ZUJI utilises 'Verified by VISA'.
• ZUJI is payment certified by VeriSign.
• ZUJI is accredited by TrustSg.
*The PCI DSS, a set of comprehensive requirements for enhancing payment account data security, was developed by the founding payment brands of the PCI Security Standards Council, including American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. International, to help facilitate the broad adoption of consistent data security measures on a global basis.
Protecting Customers' information
ZUJI secure server software encrypts all of customers' personal information, including credit card information. The process of encryption takes the information that was entered and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet.
Once the encrypted personal information is received by their secure server, it is translated back into its original form and stored in our off-line database. Customers' credit card information are also encrypted for transmission over the Internet.
ZUJI takes the responsibility of protecting customers' credit card information very seriously. In addition to implementing highly secure online protection methods, ZUJI also has a dedicated risk-management team who regularly and randomly counter-check credit card purchases made on ZUJI to ensure their authenticity, and verify that credit cards have not been used for making unauthorised purchases. At times, phone contact is made with ZUJI customers as part of this process.
ZUJI seek customers' cooperation and ask that they provide ZUJI with a valid contact phone number to enable immediate contactability and verifications, as the cardholder, have approved the ZUJI transaction; or alert if there is any possibility that customers' card may have been used by a third party if inconsistencies arise.
No comments:
Post a Comment